HomeDATABASE HELP
- When asked, type your entire card number without any spaces.
- Cookies must be enabled in your browser settings.
- Set the security setting in your browser to no higher than Medium.
- Firewall software often causes problems. Ask your network technicians for assistance in adjusting your settings.
- Do not use a bookmark to access a particular resource later. You cannot bookmark inside a database.
- Clear your cache or temporary Internet files.
Clearing your cache can significantly improve the speed and performance of your browser. The following procedures provide steps to clear the cache memory for a variety of browsers.
Clearing Temporary Internet Files
Internet Explorer 6.x for Windows
- Click on Tools and select Internet Options from the Internet Explorer menu
- Click the "Delete Cookies" button, and click "OK"
- Click the "Delete Files" button, select the "Delete all offline content" checkbox, and click "OK"
- Click "OK" to close the Internet Options dialog box
- Close Internet Explorer and reopen it
Internet Explorer 5.x for Windows
- Click on Tools and select Internet Options from the Internet Explorer menu
- Select the "Temporary Internet files" tab, click the "Delete Files" button, and click "OK"
- Click "OK" to close the Internet Options dialog box
- Close Internet Explorer and reopen it
Netscape Navigator 4.x for Windows or Mac
- Click on Edit and select Preferences from the Netscape menu
- Expand the "Advanced" option on the left side, and select "Cache"
- Click the "Clear Memory Cache" button and click "OK"
- Click the "Clear Disk Cache" button and click "OK"
- Click "OK" to close the Preferences dialog box
- Close Netscape and reopen it
Other Web Browsers
We recommend using Internet Explorer or Netscape Navigator to access Electronic Resources. If you do not have access to one of these web browsers, please use your browser's help menu to find instructions for clearing temporary internet files or cache files.
